Terms & Policies

True Instincts Dog Training

Welcome! These policies are designed to ensure a safe, positive, and enjoyable experience for you, your dog, and everyone in our classes. By registering for a class or private session, you agree to the following terms.

1. Registration & Booking

  • Spots in classes are limited and available on a first-come, first-served basis.

  • Payment is required to secure your spot. You will receive a confirmation email for your booking with a link to pay for your class.

  • Due to our small class sizes, you must be officially booked and paid for your spot.

2. Health & Safety Requirements

  • All dogs must be healthy, free from injury, parasites, or disease.

  • Dogs with recent exposure to illness, or showing changes in behaviour, may not attend classes.

  • Female dogs in season - connect with your trainer before bringing them to a class.

  • Proof of vaccinations may be required.

  • Owners must inform the trainer of any health or behaviour concerns prior to class.

3. Attendance & Make-up Classes

Group Classes:

  • Missed classes are non-refundable and cannot always be made up.

  • If there is a spot available in the same level and lesson in another class, you are welcome to attend, though this is not always possible due to small class sizes.

  • Classes cancelled due to weather or unforeseen circumstances will resume on the next scheduled date. Notifications will be sent via our system.

Private Training:

  • Appointments can be rescheduled or cancelled up to 24 hours in advance.

  • Cancellations within 24 hours of the appointment are non-refundable.

  • We value your time and ours, so timely communication is greatly appreciated.

4. Payment Policies

  • Payment is required at the time of booking confirmation.

  • Accepted payment methods: credit card, e-transfer, PayPal

  • Group classes are non-refundable.

  • Late payments or non-payment may result in loss of your spot.

5. Behaviour & Conduct

  • Owners must supervise and control their dog at all times.

  • Aggressive or unsafe behaviour may result in removal from the class without a refund.

  • Respectful behaviour toward trainers, staff, and other clients is expected at all times.

6. Safety & Liability

  • Owners are responsible for their dog’s actions.

  • Participation is at your own risk. True Instincts Dog Training is not liable for injury to dogs, people, or property.

  • In emergencies, trainers may take appropriate first aid or emergency measures.

7. Photography & Media

  • Photos and videos may be taken during classes for social media or marketing purposes.

  • By participating, you grant permission for your dog and you to appear in such media.

8. Communication & Notifications

  • Clients are responsible for checking emails and messages for class updates, cancellations, or important announcements.

9. Privacy

  • Client information is collected and stored securely.

  • We do not share personal information with third parties without consent.

10. Miscellaneous

  • Additional guests or dogs must be approved by the trainer.

  • We reserve the right to remove a dog or client from a class if it is not a good fit for safety or behavioural reasons.

Thank you for choosing True Instincts Dog Training!
We look forward to helping you and your dog have a positive, rewarding training experience.